* { box-sizing: border-box; margin: 0; }

:root {
  --bg: #0f1420;
  --panel: #171e2e;
  --panel-2: #1d2639;
  --border: #2a3550;
  --text: #e6ebf5;
  --muted: #8894ad;
  --accent: #4f8cff;
  --accent-2: #2f6ae0;
  --green: #37c26e;
  --wa-green: #25d366;
  --wa-green-dark: #128c7e;
  --wa-bubble-out: #075e54;
  --wa-bubble-in: #1c2e27;
  --wa-blue-read: #53bdeb;
  --red: #e5534b;
  --amber: #d9a026;
  --bubble-in: #232f4b;
  --bubble-out: #2f6ae0;
}

body {
  font-family: "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, sans-serif;
  background: var(--bg);
  color: var(--text);
  height: 100vh;
  overflow: hidden;
}

.hidden { display: none !important; }
.muted { color: var(--muted); }
.error { color: var(--red); min-height: 1.2em; margin-top: 8px; font-size: 13px; }
.hint { color: var(--muted); font-size: 12px; margin: 4px 0 10px; }
code { background: var(--panel-2); padding: 2px 6px; border-radius: 4px; font-family: monospace; font-size: 12px; }

/* Overlays */
.overlay {
  position: fixed; inset: 0; z-index: 50;
  background: rgba(8, 11, 18, 0.85);
  display: flex; align-items: center; justify-content: center;
}
.card {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px; padding: 28px; width: 360px; max-width: 92vw;
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.4);
}
.card.wide { width: 560px; max-height: 90vh; overflow-y: auto; }
.card h1 { font-size: 20px; margin-bottom: 6px; }
.card h2 { font-size: 18px; margin-bottom: 14px; }
.card h3 { font-size: 14px; color: var(--accent); margin-bottom: 8px; text-transform: uppercase; letter-spacing: 0.5px; }
.card p { margin-bottom: 12px; font-size: 14px; }
.card label { display: block; font-size: 13px; color: var(--muted); margin-bottom: 10px; }
.card input[type="email"], .card input[type="password"], .card input[type="text"],
.card select, .card textarea {
  width: 100%; margin-top: 4px; margin-bottom: 6px;
  background: var(--panel-2); color: var(--text);
  border: 1px solid var(--border); border-radius: 8px;
  padding: 10px 12px; font-size: 14px; font-family: inherit;
}
.card textarea { resize: vertical; }

.settings-section {
  background: rgba(0, 0, 0, 0.15);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 14px 16px;
  margin-bottom: 16px;
}
.webhook-info { font-size: 13px; line-height: 1.5; }
.secret-list { margin: 6px 0 10px 20px; font-size: 12px; color: var(--muted); }
.secret-list li { margin-bottom: 4px; }

.row { display: flex; align-items: center; gap: 8px; }
.row.right { justify-content: flex-end; margin-top: 14px; }
label.row { color: var(--text); font-size: 14px; }
label.row input { width: auto; margin: 0; }

button {
  border: none; border-radius: 8px; padding: 10px 16px;
  font-size: 14px; cursor: pointer; font-family: inherit;
  transition: background 0.15s ease;
}
button.primary { background: var(--accent-2); color: white; width: 100%; margin-top: 8px; }
button.primary:hover { background: var(--accent); }
button.ghost {
  background: transparent; color: var(--muted);
  border: 1px solid var(--border); width: 100%; margin-top: 8px;
}
button.ghost:hover { color: var(--text); border-color: var(--muted); }
.row button.primary, .row button.ghost { width: auto; margin-top: 0; }

/* Layout */
.app {
  display: flex;
  flex-direction: column;
  height: 100vh;
  overflow: hidden;
}

.console-topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 0 16px;
  height: 52px;
  background: #0d121c;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
  z-index: 10;
}

.topbar-left {
  display: flex;
  align-items: center;
  gap: 16px;
}

.topbar-logo {
  font-weight: 700;
  font-size: 15px;
  color: var(--text);
  display: flex;
  align-items: center;
  gap: 8px;
  white-space: nowrap;
}

.console-main-nav {
  display: flex;
  gap: 6px;
}

.nav-tab-btn {
  background: transparent;
  color: var(--muted);
  border: 1px solid transparent;
  border-radius: 6px;
  padding: 6px 14px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: all 0.15s ease;
}

.nav-tab-btn:hover {
  color: var(--text);
  background: var(--panel-2);
}

.nav-tab-btn.active {
  color: white;
  background: #1e293b;
  border-color: #3b82f6;
  box-shadow: 0 2px 8px rgba(59, 130, 246, 0.25);
}

.nav-counter {
  background: #ef4444;
  color: white;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 9999px;
  display: inline-block;
  min-width: 16px;
  text-align: center;
}
.nav-counter.blue {
  background: #2563eb;
}

.topbar-right {
  display: flex;
  align-items: center;
  gap: 12px;
}

.unified-user-badge {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--panel-2);
  border: 1px solid var(--border);
  padding: 4px 12px;
  border-radius: 20px;
}

.user-avatar {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: linear-gradient(135deg, #2563eb, #38bdf8);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
}

.user-name-role {
  display: flex;
  flex-direction: column;
  line-height: 1.1;
}

.user-display-name {
  font-size: 12px;
  font-weight: 700;
  color: var(--text);
}

.user-role-label {
  font-size: 10px;
  color: #38bdf8;
  font-weight: 600;
}

.quick-nav-links {
  display: flex;
  align-items: center;
  gap: 6px;
}

.quick-link-btn {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 5px 10px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 6px;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  cursor: pointer;
  transition: all 0.15s ease;
}

.quick-link-btn:hover {
  background: rgba(59, 130, 246, 0.15);
  border-color: #3b82f6;
  color: #60a5fa;
}

.quick-link-btn.logout {
  color: #f87171;
  border-color: rgba(239, 68, 68, 0.3);
}

.quick-link-btn.logout:hover {
  background: rgba(239, 68, 68, 0.15);
  border-color: #ef4444;
  color: #fca5a5;
}

.console-body-wrapper {
  display: flex;
  flex: 1;
  min-height: 0;
  overflow: hidden;
  position: relative;
}

/* Views */
.app-view {
  width: 100%;
  height: 100%;
}

#messagesView {
  display: flex;
}

.full-page-view {
  display: flex;
  flex-direction: column;
  background: var(--bg);
  padding: 20px 24px;
  overflow-y: auto;
}

.sidebar {
  width: 330px; min-width: 270px; background: var(--panel);
  border-right: 1px solid var(--border);
  display: flex; flex-direction: column;
}
.sidebar-head {
  display: flex; justify-content: space-between; align-items: center;
  padding: 14px 16px; border-bottom: 1px solid var(--border);
}
.logo { font-weight: 600; font-size: 16px; letter-spacing: -0.2px; }
.sidebar-head button {
  background: transparent; color: var(--muted); font-size: 18px; padding: 4px 8px;
}
.sidebar-head button:hover { color: var(--text); }

.status-bar {
  padding: 8px 16px; font-size: 12px; color: var(--muted);
  border-bottom: 1px solid var(--border);
  display: flex; flex-direction: column; gap: 3px;
  background: rgba(0, 0, 0, 0.1);
}
.status-bar .ok { color: var(--green); }
.status-bar .warn { color: var(--amber); }
.status-bar .bad { color: var(--red); }

/* Channel filter bar */
.channel-filter-bar {
  display: flex; gap: 4px; padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  background: var(--panel);
}
.filter-tab {
  flex: 1; padding: 5px 8px; font-size: 11px; font-weight: 600;
  border-radius: 6px; background: transparent; color: var(--muted);
  border: 1px solid transparent; text-align: center;
}
.filter-tab:hover { color: var(--text); background: var(--panel-2); }
.filter-tab.active {
  color: var(--text); background: var(--panel-2);
  border-color: var(--border);
}

/* Conversation list */
.convo-list { flex: 1; overflow-y: auto; }
.convo {
  padding: 12px 16px; cursor: pointer;
  border-bottom: 1px solid rgba(42, 53, 80, 0.5);
  transition: background 0.12s ease;
}
.convo:hover { background: var(--panel-2); }
.convo.active { background: var(--panel-2); border-left: 3px solid var(--accent); padding-left: 13px; }
.convo-top { display: flex; justify-content: space-between; align-items: baseline; }
.convo-number { font-weight: 600; font-size: 13.5px; }
.convo-phone { font-size: 11.5px; color: var(--muted); font-weight: 400; }
.convo-time { font-size: 11px; color: var(--muted); }
.convo-preview {
  font-size: 12px; color: var(--muted); margin-top: 4px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  display: flex; align-items: center; gap: 5px;
}
.convo-preview .dir { color: var(--accent); }
.convo-badge {
  display: inline-block; background: var(--accent-2); color: white;
  font-size: 10px; border-radius: 8px; padding: 1px 7px; margin-left: 6px;
  vertical-align: 1px;
}

.chan-tag {
  font-size: 9.5px; font-weight: 600; border-radius: 4px; padding: 1px 4px;
  text-transform: uppercase; letter-spacing: 0.3px; flex-shrink: 0;
}
.chan-tag.wa { background: rgba(37, 211, 102, 0.15); color: var(--wa-green); border: 1px solid rgba(37, 211, 102, 0.3); }
.chan-tag.sms { background: rgba(79, 140, 255, 0.15); color: var(--accent); border: 1px solid rgba(79, 140, 255, 0.3); }
.chan-tag.email { background: rgba(163, 113, 247, 0.15); color: #d2a8ff; border: 1px solid rgba(163, 113, 247, 0.35); }

/* Chat pane */
.chat { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.chat-head {
  padding: 12px 20px; border-bottom: 1px solid var(--border);
  background: var(--panel);
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
}
.chat-title { font-weight: 600; font-size: 16px; }
.chat-sub { font-size: 12px; color: var(--muted); margin-top: 2px; }
.chat-head .ghost { width: auto; margin: 0; white-space: nowrap; }

.badge-pill, .channel-pill {
  font-size: 11px; font-weight: 600; border-radius: 12px; padding: 4px 10px; display: inline-block;
}
.badge-pill.wa, .channel-pill.wa-pill { background: rgba(37, 211, 102, 0.15); color: var(--wa-green); border: 1px solid rgba(37, 211, 102, 0.35); }
.badge-pill.sms, .channel-pill.sms-pill { background: rgba(79, 140, 255, 0.15); color: var(--accent); border: 1px solid rgba(79, 140, 255, 0.35); }
.badge-pill.email, .channel-pill.email-pill { background: rgba(163, 113, 247, 0.15); color: #d2a8ff; border: 1px solid rgba(163, 113, 247, 0.35); }

.messages {
  flex: 1; overflow-y: auto; padding: 20px;
  display: flex; flex-direction: column; gap: 8px;
}
.messages .empty {
  margin: auto; text-align: center; color: var(--muted); font-size: 14px; line-height: 1.7;
}

.bubble {
  max-width: 68%; padding: 9px 13px; border-radius: 14px;
  font-size: 14px; line-height: 1.45; white-space: pre-wrap; word-break: break-word;
}
.bubble.inbound { background: var(--bubble-in); align-self: flex-start; border-bottom-left-radius: 4px; }
.bubble.outbound { background: var(--bubble-out); align-self: flex-end; border-bottom-right-radius: 4px; }

/* Subtle WhatsApp & Email bubble tinting */
.bubble.inbound.wa-bubble { background: var(--wa-bubble-in); border-left: 2px solid var(--wa-green); }
.bubble.outbound.wa-bubble { background: var(--wa-bubble-out); }
.bubble.inbound.email-bubble { background: #192136; border-left: 2px solid #a371f7; }
.bubble.outbound.email-bubble { background: #2a3755; }

.bubble .meta {
  display: block; font-size: 10px; margin-top: 5px; opacity: 0.8; text-align: right;
}
.bubble.inbound .meta { text-align: left; }
.bubble .meta .status-failed { color: #ffb3ae; }
.bubble .meta .status-read { color: var(--wa-blue-read); font-weight: 600; }
.bubble .meta .meta-auth { color: #57ab5a; font-weight: 600; margin-left: 4px; }

.meta-chan {
  font-weight: 700; font-size: 9px; padding: 1px 3px; border-radius: 3px;
}
.meta-chan.wa { color: var(--wa-green); }
.meta-chan.sms { color: #9bbfff; }
.meta-chan.mms { color: #d0a4ff; }
.meta-chan.email { color: #d2a8ff; }

.day-divider {
  align-self: center; font-size: 11px; color: var(--muted);
  background: var(--panel); border: 1px solid var(--border);
  padding: 2px 12px; border-radius: 10px; margin: 8px 0 4px;
}

/* Send form */
.send-form {
  display: flex; gap: 10px; padding: 12px 16px;
  border-top: 1px solid var(--border); background: var(--panel);
  align-items: flex-end;
}
.send-channel-wrapper { flex-shrink: 0; }
.channel-select {
  background: var(--panel-2); color: var(--text);
  border: 1px solid var(--border); border-radius: 8px;
  padding: 9px 10px; font-size: 13px; font-family: inherit; cursor: pointer;
}
.send-form textarea {
  flex: 1; resize: none; background: var(--panel-2); color: var(--text);
  border: 1px solid var(--border); border-radius: 10px;
  padding: 10px 14px; font-size: 14px; font-family: inherit; max-height: 120px;
}
.send-form button { width: auto; margin: 0; white-space: nowrap; height: 40px; }

.convo-thread-pill {
  display: inline-block;
  background: rgba(136, 148, 173, 0.15);
  color: var(--muted);
  border: 1px solid rgba(136, 148, 173, 0.25);
  border-radius: 4px;
  padding: 1px 5px;
  font-size: 10px;
  font-weight: 500;
  max-width: 140px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  vertical-align: middle;
}

/* Thread Banner */
.chat-thread-banner {
  background: rgba(23, 30, 46, 0.95);
  border-bottom: 1px solid var(--border);
  padding: 7px 20px;
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
}
.thread-label { color: var(--muted); font-size: 11px; }
.thread-subject { color: var(--text); font-weight: 600; }
.thread-category {
  background: rgba(79, 140, 255, 0.12);
  color: var(--accent);
  border: 1px solid rgba(79, 140, 255, 0.25);
  border-radius: 4px;
  padding: 1px 6px;
  font-size: 10px;
  font-weight: 600;
  margin-left: auto;
}

/* Thread Shift / Topic Transition Divider */
.thread-shift-divider {
  align-self: center;
  font-size: 11.5px;
  color: #e5b567;
  background: rgba(217, 160, 38, 0.1);
  border: 1px solid rgba(217, 160, 38, 0.35);
  padding: 4px 14px;
  border-radius: 12px;
  margin: 12px 0 6px;
  display: flex;
  align-items: center;
  gap: 6px;
  box-shadow: 0 2px 6px rgba(0,0,0,0.2);
}
.thread-shift-divider .shift-icon { font-weight: bold; font-size: 13px; }

.bubble-thread-tag {
  font-size: 10px;
  color: var(--accent);
  font-weight: 600;
  margin-bottom: 4px;
  opacity: 0.85;
}

.email-subject-tag {
  font-size: 11px;
  color: #79c0ff;
  background: rgba(56, 139, 253, 0.15);
  border: 1px solid rgba(56, 139, 253, 0.3);
  padding: 3px 8px;
  border-radius: 6px;
  margin-bottom: 6px;
  font-weight: 500;
  display: inline-block;
}

.message-text-body {
  white-space: pre-wrap;
  word-break: break-word;
}

.pending-action-tag {
  display: inline-block;
  padding: 1px 6px;
  border-radius: 4px;
  font-size: 9.5px;
  font-weight: 600;
  margin-left: 6px;
}
.pending-action-tag.pending {
  background: rgba(217, 160, 38, 0.2);
  color: #e5b567;
  border: 1px solid rgba(217, 160, 38, 0.4);
}
.pending-action-tag.received {
  background: rgba(37, 211, 102, 0.2);
  color: var(--wa-green);
  border: 1px solid rgba(37, 211, 102, 0.4);
}

.bubble-tool-tag {
  font-size: 9.5px;
  color: #e5b567;
  background: rgba(217, 160, 38, 0.12);
  border: 1px solid rgba(217, 160, 38, 0.25);
  border-radius: 4px;
  padding: 1px 5px;
  margin-bottom: 4px;
  display: inline-block;
}

.bubble img.att {
  display: block; max-width: 260px; max-height: 260px;
  border-radius: 10px; margin-bottom: 6px;
}

/* Sites Hierarchy Tree View */
.site-tree-node {
  margin-bottom: 6px;
  border-left: 2px solid var(--border);
  padding-left: 10px;
}
.site-tree-node.level-0 {
  border-left: 2px solid var(--accent);
  margin-bottom: 12px;
  padding-left: 12px;
}
.site-tree-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 12px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  transition: border-color 0.15s;
}
.site-tree-card:hover {
  border-color: var(--accent);
}
.site-tree-card.root {
  background: #172136;
  border-color: #2e436e;
}
.site-info-main {
  display: flex;
  align-items: center;
  gap: 8px;
}
.site-badge-tag {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
}
.site-badge-tag.root {
  background: rgba(79, 140, 255, 0.2);
  color: var(--accent);
  border: 1px solid rgba(79, 140, 255, 0.4);
}
.site-badge-tag.sub {
  background: rgba(55, 194, 110, 0.15);
  color: var(--green);
  border: 1px solid rgba(55, 194, 110, 0.3);
}
.site-name-text {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text);
}
.site-code-text {
  font-size: 11px;
  color: var(--muted);
  font-family: monospace;
}
.site-details-sub {
  font-size: 11.5px;
  color: var(--muted);
  display: flex;
  gap: 12px;
  margin-top: 3px;
}
.site-device-chip {
  background: #080b12;
  border: 1px solid var(--border);
  border-radius: 4px;
  padding: 1px 5px;
  font-family: monospace;
  font-size: 10.5px;
  color: #a9b7d0;
}
.site-actions {
  display: flex;
  gap: 6px;
}
.site-action-btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--muted);
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 11px;
  cursor: pointer;
}
.site-action-btn:hover {
  background: var(--panel-2);
  color: var(--text);
  border-color: var(--accent);
}
.site-children-container {
  margin-top: 6px;
  padding-left: 14px;
}

/* Message Save / Permanent Preservation Styles */
.msg-save-btn {
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.15);
  color: var(--muted);
  border-radius: 4px;
  padding: 1px 6px;
  font-size: 9.5px;
  cursor: pointer;
  margin-left: 6px;
  vertical-align: middle;
  transition: all 0.15s ease;
}
.msg-save-btn:hover {
  background: rgba(255, 255, 255, 0.15);
  color: var(--text);
  border-color: var(--accent);
}
.msg-save-btn.saved {
  background: rgba(55, 194, 110, 0.2);
  color: var(--green);
  border-color: rgba(55, 194, 110, 0.4);
  font-weight: 600;
}
.saved-permanent-badge {
  display: inline-block;
  background: rgba(55, 194, 110, 0.15);
  color: var(--green);
  border: 1px solid rgba(55, 194, 110, 0.35);
  border-radius: 4px;
  padding: 1px 5px;
  font-size: 9px;
  font-weight: 600;
  margin-left: 5px;
  vertical-align: middle;
}

/* Sidebar Footer & Privacy Link */
.sidebar-footer {
  padding: 10px 14px;
  border-top: 1px solid var(--border);
  background: rgba(0, 0, 0, 0.15);
  display: flex;
  justify-content: center;
  align-items: center;
}
.privacy-link {
  font-size: 11px;
  color: var(--muted);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  transition: color 0.15s;
}
.privacy-link:hover {
  color: var(--accent);
  text-decoration: underline;
}

/* Chat Header Action Buttons */
.head-action-btn {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 4px 10px;
  font-size: 11.5px;
  border-radius: 6px;
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.15s ease;
}
.head-action-btn:hover {
  background: rgba(79, 140, 255, 0.15);
  border-color: var(--accent);
  color: var(--accent);
}
.head-action-btn.danger {
  color: #ff9b96;
}
.head-action-btn.danger:hover {
  background: rgba(229, 83, 75, 0.15);
  border-color: var(--red);
  color: var(--red);
}

/* Message Bubble Delete Button */
.msg-delete-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--muted);
  border-radius: 4px;
  padding: 1px 4px;
  font-size: 10px;
  cursor: pointer;
  margin-left: 4px;
  vertical-align: middle;
  transition: all 0.15s ease;
}
.msg-delete-btn:hover {
  background: rgba(229, 83, 75, 0.2);
  border-color: rgba(229, 83, 75, 0.4);
  color: #ff9b96;
}

/* Full Page Dashboard Views (Escalations & Unassigned) */
.page-header-row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 20px;
}

.page-title-group h2 {
  font-size: 20px;
  font-weight: 800;
  color: white;
  margin-bottom: 4px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.page-title-group p {
  color: var(--muted);
  font-size: 13px;
  margin: 0;
}

.stats-grid-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 14px;
  margin-bottom: 20px;
}

.stat-metric-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.stat-metric-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--muted);
}

.stat-metric-value {
  font-size: 24px;
  font-weight: 800;
  color: white;
}

.stat-metric-sub {
  font-size: 11px;
  color: var(--muted);
}

.filter-action-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 14px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}

.toolbar-search-box {
  flex: 1;
  min-width: 260px;
  max-width: 420px;
  position: relative;
}

.toolbar-search-input {
  width: 100%;
  background: var(--panel-2);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 12px 8px 32px;
  color: var(--text);
  font-size: 13px;
}

.toolbar-search-icon {
  position: absolute;
  left: 10px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--muted);
  font-size: 13px;
}

.toolbar-tabs {
  display: flex;
  gap: 6px;
}

.toolbar-tab-btn {
  background: transparent;
  color: var(--muted);
  border: 1px solid transparent;
  border-radius: 6px;
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}

.toolbar-tab-btn:hover {
  color: var(--text);
  background: var(--panel-2);
}

.toolbar-tab-btn.active {
  background: var(--panel-2);
  color: #38bdf8;
  border-color: rgba(56, 189, 248, 0.4);
}

.data-table-container {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  overflow: hidden;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.2);
}

.custom-data-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 13px;
}

.custom-data-table th {
  background: #111726;
  color: var(--muted);
  padding: 12px 14px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  border-bottom: 1px solid var(--border);
}

.custom-data-table td {
  padding: 12px 14px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  color: var(--text);
  vertical-align: middle;
}

.custom-data-table tr:hover td {
  background: rgba(255, 255, 255, 0.02);
}

/* Badges */
.badge-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: 9999px;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}

.badge-open {
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.badge-resolved {
  background: rgba(34, 197, 94, 0.15);
  color: #4ade80;
  border: 1px solid rgba(34, 197, 94, 0.3);
}

.badge-channel {
  background: var(--panel-2);
  color: var(--muted);
  border: 1px solid var(--border);
}
.badge-channel.wa { background: rgba(37, 211, 102, 0.15); color: #25d366; border-color: rgba(37, 211, 102, 0.3); }
.badge-channel.sms { background: rgba(217, 160, 38, 0.15); color: #fbbf24; border-color: rgba(217, 160, 38, 0.3); }
.badge-channel.email { background: rgba(59, 130, 246, 0.15); color: #60a5fa; border-color: rgba(59, 130, 246, 0.3); }
.badge-channel.portal { background: rgba(168, 85, 247, 0.15); color: #c084fc; border-color: rgba(168, 85, 247, 0.3); }

.action-btn-sm {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 5px 10px;
  font-size: 11px;
  font-weight: 700;
  border-radius: 6px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  transition: all 0.15s ease;
}

.action-btn-sm:hover {
  border-color: var(--accent);
  color: var(--accent);
}

.action-btn-sm.resolve {
  background: rgba(34, 197, 94, 0.15);
  border-color: rgba(34, 197, 94, 0.4);
  color: #4ade80;
}

.action-btn-sm.resolve:hover {
  background: #16a34a;
  color: white;
}

.action-btn-sm.assign {
  background: rgba(59, 130, 246, 0.15);
  border-color: rgba(59, 130, 246, 0.4);
  color: #60a5fa;
}

.action-btn-sm.assign:hover {
  background: #2563eb;
  color: white;
}

/* Dual Auth Tabs */
.auth-mode-tabs {
  display: flex;
  gap: 8px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
}

.auth-mode-btn {
  background: transparent;
  color: var(--muted);
  border: none;
  font-size: 13px;
  font-weight: 700;
  padding: 6px 12px;
  cursor: pointer;
  border-radius: 6px;
}

.auth-mode-btn.active {
  background: var(--panel-2);
  color: var(--accent);
}