Select a conversation
SmartBins Unified Management
Saved to Firestore (binbot/config) — the Cloud Function
picks changes up on the next inbound message. Leave the prompt empty to use the built-in default.
Webhook URL:
https://europe-west2-lock-4ff2a.cloudfunctions.net/whatsappWebhook
Configure in Meta App Dashboard → WhatsApp → Configuration → Callback URL.
Required Functions Secrets:
WHATSAPP_TOKEN (System user access token)WHATSAPP_PHONE_NUMBER_ID (Phone number ID from WhatsApp dashboard)WHATSAPP_VERIFY_TOKEN (Custom verify token configured in Meta webhook)Inbound Parse Webhook URL:
https://europe-west2-lock-4ff2a.cloudfunctions.net/emailInboundWebhook
Configure in SendGrid Settings → Inbound Parse → Add Host & URL (e.g. bins.smartbins.ie).
Required Functions Secrets:
SENDGRID_API_KEY (SendGrid API Key with Mail Send permissions)
Messages older than the chosen period will be automatically and permanently deleted during daily scheduled sweeps.
Exemption: Any message marked with the 💾 Save / Star button will be preserved permanently regardless of age.
This outlines the strict state machine flow for BinBot, separating the registration phase from standard functionality. New functions can be added to the REGISTERED state as needed.
Triggers an automated check-in call regarding brown bin adoption, 7L caddy, mywaste.ie sorting guidelines, and collection commitments. Results automatically log to Google Sheets.
Dedicated mini-sites and production templates for Hunterswood (/hunterswood) and Parkside (/parkside).
Standalone package containing only Hunterswood mailers, door access plaques, caddy guides & noticeboard posters.
Standalone package containing only Parkside mailers, bin lock door plaques, caddy guides & noticeboard posters.
Double-sided letterbox brochure introducing Hunterswood smart bin system, starter pack, and Hunterswood QR code.
Double-sided letterbox brochure introducing Parkside smart bin system, starter pack, and Parkside QR code.
Outdoor 5mm Corriboard door plaques for Hunterswood (active door lock) and Parkside (individual bins locked), with 24/7 CCTV warnings.
Heavy-duty 3mm Aluminium Composite board with Irish 3-stream segregation rules, zero bulky dumping bar, and 5-channel footer.
Vinyl decals for Eurobins #01-#06 (Recycling, Organic Food, General Waste) and lock controller overlays.
High-impact 5mm Corriboard noticeboard signs with scannable QR codes for dwelling registration and developer Q&A session details.
Mobile 5-step waste separation training module for resident onboarding and key card activation.
High-urgency front & back B5 postcard mailer reminding residents that launch date is approaching and digital bin locks activate on kickoff.
Review unmatched registration addresses and direct resident support tickets routed to you.
| Status | Ticket ID | Resident | Reported Address / Issue | Site / Development | Created | Actions |
|---|---|---|---|---|---|---|
| Loading escalations... | ||||||
All unregistered contacts across SMS, WhatsApp, and Web Portal awaiting dwelling unit assignment or onboarding completion.
| Resident Name | Phone / Channel | Stated Address / Context | Registered | Status | Actions | |
|---|---|---|---|---|---|---|
| Loading registered residents... | ||||||
- • Status: Open